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Frequently Asked Questions

• How do I reset my bank@home password?
  • Instructions for resetting your password can be found by clicking HERE.
• What is e-Notification and where can I learn more about it?
  • e-Notification is Orrstown Bank’s electronic statement and notification system. The following document details the steps that must be completed to enroll for e-Notifications. It also includes guidance on how to retrieve your e-Notifications documents. Click here for the document.
• I enrolled my accounts for monthly e-Statement. How do I sign up for additional notices?
  • • Log in to bank@home using your ID and password.
    • Click on the e-Notifications option located on the menu bar.
    • Click on the Documents and Settings option.
    • Click the + signs next to each account listed to see which items are available for enrollment.
    • Place a check mark in the box of each document you would like to enroll for electronic delivery.
    • When finished, click the Save Settings button.
    When any of these documents are generated for your account, you will receive an email notifying you to log in and retrieve your document.
• How can I purchase Presidential Coins?
  • • Presidential Coins can be purchased from the U.S. Treasury. Click Here to visit their site.
• How do I change the Security Phrase that appears on the subject line of my e-Notifications emails?
  • 1. Login to bank@home using your ID and password.
    2. Click on the e-Notification option located on the menu bar.
    3. Click on the Email option.
    4. Enter your unique phrase in the box located directly under the “All authentic emails will contain the following security phrase:” heading.
    5. When complete, click the Save Settings button.
    Note: Do not include your ID, password or other confidential information in the security phrase.
• Can I have a copy of my statement sent to my accountant?
  • Yes.
    
    1. Login to bank@home using your ID and password.
    2. Click on the e-Notifications option located on the menu bar.
    3. Click on the Additional Recipients option.
    4. Click the Add Additional Recipients button.
    5. Enter a Username, email Address and Access PIN for the individual who will receive the statement.
    6. When finished, click the Save option.
    7. Next, select the Assign Documents option.
    8. Expand all the selections by click the + sign next to each account.
    9. Place check marks next to the documents you want this Additional Recipient to receive.
    10. When you are finished, click the Save Settings button.
    11. Contact your Additional Recipient and give them their ID and password information.
    When a document is ready for viewing, the Additional Recipient will receive an email just like the one you receive. The Additional Recipient must login using the link within the email. They may not login directly to bank@home as they are only authorized to view the individual documents.
• How do I stop items from going to an Additional Recipient?
  • 1. Login to bank@home using your ID and password.
    2. Click on the e-Notifications option located on the menu bar.
    3. Click on the Additional Recipients option.
    4. Then select the Delete option.
    5. A Confirm Delete pop-up box will appear.
    6. Click OK to confirm deletion.
• How do I sign up for e-statement?
  • 1. Log in to bank@home using your bank@home ID and password.
    2. Click the "e-Notification" option located at the top of the menu bar.
    3. Click on the "Details" link to view the statements and notices that are available for electronic delivery.  Mark the box beside each document you wish to receive electronically, then click the "Save Settings" button.
    4. Enter your email address.
    5. Enter a security phrase that will be displayed in the subject line of the e-Notification emails and on the e-Notification retrieval site.
    6. View the enrollment passcode by selecting the "Click Here" link.  The passcode will open in a new window.  Please enter this code in the box when requested.
    7. Review the Terms and Conditions and check the box beside "I agree to the listed terms."
    8. Click "Enroll Now."
    9. Log out of bank@home.
    10. You will receive an email confirming the accounts and notices you have successfully set up for electronic delivery.
    The process is now complete.
    
    If you did not receive a confirmation email, your set-up is incomplete. Please contact our Customer Service Center at 1.888.677.7869 or in the Shippensburg area at 717.530.3530.
• Can I change my bank@home ID to something easier to remember than the 620000000000 number?
  • You can easily create your own bank@home login ID. Once logged in, click on Options and find the row for Personal ID. Your current log-in ID will be displayed in the Current column. Simply tab to the New column and enter a new ID (a combination of numbers, letters, or both). When you’re done, click the Submit button.
• Are there any tools to help me balance my checking account?
  • Please click here to download a checking account balancing form.
• What are your CD Specials?
  • In addition to our regular CD rates we periodically offer Special for CDs with a minimum balance of $5,000. Currently, there are no CD Special offers.  Please click here for our other product rates and specials.
• What are your auto, home equity, mortgage, and personal credit line rates?
  • Our rates change frequently.  In order to provide you with the most current information, please contact our Customer Service Center at 1.888.677.7869 or in the Shippensburg area at 717.530.3530.
• Has my direct deposit been credited to my account yet?
  • There are three ways to verify your direct deposit:
    
    1. Sign up for internet banking, click here to learn how.
    2. Call telephone banking at 1.800.588.3092 or in the Shippensburg area at 717.530.3559.
    3. Contact us directly by calling our Customer Service Center at 1.888.677.7869 or in the Shippensburg area at 717.530.3530.
• Where are Orrstown Bank ATMs located?
  • Our Branch Location pages have directions to all Orrstown Bank branches and ATMs.
• I've moved - how do I change my address?
  • You can visit any of our branches or call our Customer Service Center by calling at 1.888.677.7869 or in the Shippensburg area at 717.530.3530.  You can also click here for a change of address form.
• Did check number (blank) come in?
  • There are three ways to see or hear your check:
    
    1. Sign up for internet banking, click here to learn how.
    2. Call telephone banking at 1.800.588.3092 or in the Shippensburg area at 717.530.3559.
    3. Contact us directly by calling our Customer Service Center at 1.888.677.7869 or in the Shippensburg area at 717.530.3530.
• What is my loan payoff?
  • Please contact the Customer Service Center at 1.888.677.7869 or in the Shippensburg area at 717.530.3530 for the most up to date information.
• What is my account balance?
  • There are three ways to see or hear your account balance:
    
    1. Sign up for internet banking, click here to learn how.
    2. Call telephone banking at 1.800.588.3092 or in the Shippensburg area at 717.530.3559.
    3. Contact us directly by calling our Customer Service Center at 1.888.677.7869 or in the Shippensburg area at 717.530.3530.
• What is Overdraft Protection?
  • Overdraft protection is a service that you may have if you have a personal credit line or savings account. The PCL or savings account acts as protection to your regular checking account in the event you overdraw the checking account. You avoid the non-sufficient funds fee by having overdraft protection. Please contact the Customer Service Center or stop by a branch for more information.
• Why is my ATM/MasterMoney™ card not working?
  • There are several reasons that your ATM/MasterMoney™ card might not be functioning properly. Please make sure that the magnetic strip is intact and that the card is not damaged. We are able to order replacement cards for you.
    
    Another reason your ATM/MasterMoney™ card may not be working is that you may be using the wrong PIN number, if you cannot remember your PIN number please stop by your most convenient branch with your ATM/MasterMoney™ card and a valid driver's license and we can assign you a temporary PIN.
• What are your branch hours?
  • Our hours vary from branch to branch. Please click here to see the hours of the branch nearest you.
• Do you cash checks for non-customers?
  • Generally we do not cash checks for non-customers
• What is your routing number (or ABA number)?
  • 031315036
• How do I sign up for internet banking?
  • Please click here and then follow the instructions to sign up for internet banking.
• What is your fee for internet banking and bill pay?
  • Our Internet banking and bill pay service is free. If you would like to learn more about these services please click here.
• How can I get more security in my MasterCard® on-line purchases?
  • MasterCard offers SecureCode™ as a way to improve the security in on-line purchasing. Learn more, and sign up by clicking on the following link to SecureCode™.

Fraud & Online Security

• Is this check or wire offer a scam?
  • If you can answer "YES" to any of the following questions, you could be involved in a fraud or about to be scammed.
    1. Is the CHECK from an item you sold on the internet, such as a car, boat, jewelry, etc?;
    2. Is the amount of the CHECK more than the item's selling price?;
    3. Did you receive the CHECK via an overnight delivery service?
    4. Is the CHECK connected to communicating with someone by e-mail?
    5. Is the CHECK drawn on a business or individual account that is different from the person buying the item or product?
    6. Have you been informed that you were the winner of a LOTTERY, such as Canadian, Australian, El Gordo, El Mundo, that you did not enter?
    7. Have you been instructed to either "WIRE", "SEND", or "SHIP" money as soon as possible, to a large U.S. city or to another country, such as Canada, England, or Nigeria?
    8. Have you been asked to PAY money to receive a deposit from another country such as Canada, England, or Nigeria?
    9. Are you receiving PAY or COMMISSION for facilitating money transfers through your account?
    10. Did you respond to an e-mail requesting you to CONFIRM, UPDATE, or PROVIDE your account information?
    To report an on-line crime, go to: www.ic3.gov
    
    If you feel you maybe involved in a fraud or scam, contact your nearest branch or our Customer Service Center at 1.888.ORRSTOWN.
• How can I protect myself against Identity Theft and Phishing?
  • Information can be found at:
    http://www.ftc.gov/bcp/edu/microsites/idtheft/
    and at:
    http://www.fdic.gov/consumers/consumer/alerts/phishing.html
• What can I do to help protect my personal information?
  • 1. Memorize your passwords and PINs. Never write them down or share them with anyone.
    2. Do not choose to "Save Password" on your computer. Anyone else who uses your computer can easily gain access to your online account because the access information would already be stored.
    3. Change your password or PIN regularly.
    4. Properly log off when you have finished your banking transactions to break the connection with Orrstown Bank's computer. In addition, completely close your Web Browser to break your connection with the World Wide Web.
    5. Beware of requests for personal information, such as passwords, account numbers, social security numbers, and mother's maiden name. Know that an Orrstown Bank employee will never ask you any personal information in the form of an email.
• Are there any steps or services I can use to protect myself against Identity Theft?
  • You can learn more about protecting your Identity at Deluxe ID TheftBlock®