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Skip Navigation LinksAbout Us > FAQ’s > Other Frequently Asked Questions

Other Frequently Asked Questions

What are your auto, home equity, mortgage, personal credit line rates?

Our rates can change frequently, in order to provide with the most current information please contact a customer service person at 1.888.ORRSTOWN or locally at 530.3530.

Has my direct deposit been credited to my account yet?

There are three ways to see or hear your direct deposit:

  1. You may sign up for internet banking, click here to learn how >
  2. You may call telephone banking at 800.588.3092 or locally at 530.3559.
  3. You may contact us directly by call our Customer Service Center at 1.888.ORRSTOWN or locally at 530.3530.

Where are Orrstown Bank ATMs located?

If you look on our Branch Location pages in this web site, our branches with ATMs are noted along with maps to the branches. Also, we have two ATMs located away from our branches: 1) Route 174/Walnut Bottom Road, East of Shippensburg and 2) the 800 block of West King Street, Shippensburg.

I've moved - how do I change my address?

You can visit any of our branches. Can-of-address can also be handled by our Customer Service Center by calling 717.530.3530 or 1.888.ORRSTOWN.

Did check number (blank) come in?

There are three ways to see or hear your check:

  1. You may sign up for internet banking, click here to learn how >
  2. You may call telephone banking at 1.800.588.3092 or locally at 717.530.3559.
  3. You may contact us directly by call our Customer Service Center at 1.888.ORRSTOWN or locally at 717.530.3530.

What is my loan payoff?

Please contact the Customer Service Center at 1.888.ORRSTOWN or locally at 717.530.3530 for the most up to date information.

What is my account balance?

There are three ways to see or hear your account balance:

  1. You may sign up for internet banking, click here to learn how >
  2. You may call telephone banking at 1.800.588.3092 or locally at 717.530.3559.
  3. You may contact us directly by call our Customer Service Center at 1.888.ORRSTOWN or locally at 717.530.3530.

What is Bounce Protection?

Bounce Protection is a service that Orrstown Bank offers with it's personal checking accounts. Orrstown Bank will pay a debit for a customer up to a predetermined amount so that the customer's check does not bounce. Orrstown Bank does charge the usual non-sufficient fund fee for this service, however the embarrassment of a "bounced" check is avoided. Orrstown Bank will not pay checks or debits beyond the customers Bounce Protection limit.

What is Overdraft Protection?

Overdraft protection is a service that you may have if you have a personal credit line or savings account. The PCL or savings account acts as protection to your regular checking account in the event you overdraw the checking account. You avoid the non-sufficient fund fee by having overdraft protection. Please contact the Customer Service Center or stop by a branch for more information.

Why is my ATM/MasterMoney™ card not working?

There are several reasons that your ATM/MasterMoney™ card might not be functioning properly. Please make sure that the magnetic strip is intact and that the card is not damaged. We are able to order replacement cards for you.

Another reason your ATM/MasterMoney™ card may not be working is that you may be using the wrong PIN number, if you cannot remember your PIN number please stop by your most convenient branch with your ATM/MasterMoney™ card and a valid driver's license and we can assign you a temporary PIN.

What are your branch hours?

Our hours vary from branch to branch. Please click here to see the hours of the branch nearest you.

Do you cash checks for non-customers?

Generally we do not cash checks for non-customers

What is your routing number (or ABA number)?

031315036

How do I sign up for internet banking?

Please click here and then follow the instructions to sign up for internet banking.

What is your fee for internet banking and bill pay?

Our Internet banking and bill pay service is free. If you would like to learn more about these services please click here >

How can I get more security in my MasterCard® on-line purchases?

MasterCard offer SecureCode™ as a way to improve the security in on-line purchasing. Learn more, and sign up by clicking on the following link to SecureCode™.