Mobile Remote Deposit

What is Mobile Remote Deposit?
RDC (Remote Deposit Capture) is a tool that allows you to deposit checks remotely with your Orrstown Bank Mobile Banking application.

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P2P (Person to Person)

What is P2P?

P2P is a secure consumer online person-to-person payment service that allows you to electronically send money to virtually anyone who's enrolled with an email address and a U.S. bank account.

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How do I activate P2P?

Activating is quick and easy. If you are an existing client with personal online banking, you will need to add the P2P option to your online banking dashboard (My NetTeller) by selecting the ‘Send Money’ widget option from the ‘Configure’ menu.

If you do not have personal online banking, simply contact our Client Service Center, Monday through Friday from 7:30AM to 7:00PM and Saturdays from 8:00AM to 12:00PM EST to request online access. You may also contact us via secure email from our website and a Client Service Team Member will contact you within two business days.

Note: If you are not using My NetTeller, You will first need to go to 'My NetTeller' - It is just below the 'online banking' link on top left side. Once you click on 'My NetTeller', you will see the option to 'Configure'. You might want to customize your Internet Banking page to look the way you want while you are in 'My NetTeller'.

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Are there fees for P2P payments?

No. This is currently a free service.

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How does the P2P service work?

Upon enrollment, P2P allows you to send payments to virtually anyone with an email address and a U.S. bank account. Payees are added by creating a new payee and going through a safe and secure payee enrollment process. You will be required to enter the payee’s name and email address, as well as a short confirmation code before a new payee can receive payments.

New payees are required to follow a secure link from an email that will be sent to the email address provided. They will be required to enter a security phrase that you have created and provided them with to confirm their authority to receive payments. They will then be required to enter their account information for the account for which they would like to receive payments.

Once the new payee is added all you will have to do is enter the payee's name in the new payment field for future payments.

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Is P2P available from the Mobile App?

Yes. P2P is available in the latest Orrstown Mobile App. You can download the latest Orrstown Mobile App from Google Play Store or ITunes App Store.

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How long do payment deposits take?

Payments should take approximately two to three business days to be completed.

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What if I forget what the Keyword was?

Access the Sendmoney Widget on the My Account tab. The payment will be listed in a Pending Status. Hover your mouse over pending and the keyword will appear.

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How can I Stop or Edit a payment?

Access Sendmoney Widget from the My NetTeller dashboard. Then click on the My Accounts tab. From there you can edit or stop a pending transaction.

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What if the Receiver refuses my payment?

You will be notified via e-mail that the Receiver has refused the payment. Only new Receivers have the ability to refuse the payment.

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What if the Receiver ignores the e-mail?

The system will send a reminder e-mail every three days. If the Receiver hasn’t followed the necessary steps by the 9th day, the payment will be stopped and the system will send you a notification.

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How can I change the account where my payments are sent from?

Contact us directly at 888-688-7844 to change the account number Only one account can be used at a time

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Can I send payments from my Savings account?

No, only payments from Checking accounts are allowed.

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How do I send a payment to a Receiver I have used in the past?

When typing the Receiver Name and/or e-mail address, let the system prefill the information for you. This will indicate you have sent a payment to this Receiver before and the verification process does not need to reoccur.

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Online Banking

How do I reset my online banking password?

Instructions for resetting your password can be found by clicking here.

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What kind of browser do I need?

Online banking supports Current and Prior Major Release of the following browsers:

• Microsoft Edge
• Mozilla Firefox
• Safari - Apple/ Mac Users Only
• Google Chrome

The supported browsers above are for use with the traditional online banking interface and devices (desktop/laptop), and do not apply to use with mobile devices (phones/tablets). If using a phone or tablet to access online banking outside of an app, functionality and appearance may vary from the traditional interface.

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How do I know if my browser utilizes 128-bit encryption?

You will need to check the security preferences within your browser software. Each browser is different. The settings are typically found under the File, Preference File, Preference option on your toolbar.

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I'm receiving my two-factor authentication code by phone. How does that work?

Selecting a phone call or text to deliver your two-factor authentication code will send a phone call to the phone number provided. When you answer the call, the system will say, "This is your Orrstown Online Banking verification code." Once the digit given by the system is pressed, the automated voice will say the code. 

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Must I have "Cookies" enabled to use online banking?

Yes, your browser must accept "Cookies" to utilize this service. Each browser version handles "Cookies" uniquely. Please check with your browser software manufacturer to determine how to verify that your settings will accept "Cookies."  

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How do I clear "Cookies" from my browser?

For detailed instructions on clearing "Cookies" in Chrome, Safari, Firefox, and Microsoft, click here. 

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What happens if I don't log off of the system?

Online banking has a 15 minute time-out feature. If you are logged in for 15 consecutive minutes without using online banking, you will have to log in again to resume banking.  

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How late in the day can I make a transfer?

Transfers can be made at any time. However, please note the internal online banking transfer cut-off time is 7:30pm ET and the external online banking transfer cut-off is 4:30pm ET during regular banking days, which excludes Saturdays, Sundays and Federal holidays. Any transfer made after these times will be processed the next business day.  

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How do I add or delete Orrstown accounts to/from my existing online banking relationship?

If you are a consumer client, accounts that are openedclosed are automatically addedremoved tofrom your online banking If you are a business client, Please contact Client Care at 888-688-7844 or visit any of our branches to addremove accounts from your online banking 

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How do I add or delete external accounts to/from my existing online banking relationship?

External Transfers are only available to consumer clients Add an external account from another Financial Intuition by following the steps below: 1 Click Menu 2 Click Transfer Funds 3 Select Add External Account To remove an existing external account, please contact Client Care at 888-688-7844 or visit any of our branches  

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When and how are bill payments processed?

Bill payments can be sent to the payee three different ways: check, pre-paid debit card (vendor issued) or electronically. Check payments will continue to be deducted from your account once the payee negotiates the check. For any electronic or pre-paid debit card payments, the payment(s) will be processed (withdrawn from your account) two business days prior to the “deliver on” date. The “deliver on” date is the date the payment will be received. The “processed on” date is the date the funds will be deducted from your account. Certain payments may be eligible for expedited payment, fees will apply. 

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Are payments processed on holidays?

No. Payments are processed at the first appropriate cutoff time following the holiday.  

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How far in advance can I schedule payments?

A recurring scheduled payment can be set up in advance to any date in the future. A one-time payment can be set up to be sent up to five years in the future.  

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What happens if I have a scheduled payment that falls over a weekend or holiday?

Scheduled payments that fall over a weekend will be processed on Friday evening. Any new payments that are scheduled over the weekend, for the current weekend, will be processed during the Monday morning processing time. Holiday processing is done the following day after the holiday.  

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On the Payment History page, how much history will be available?

Currently, payment history is kept for a year.  

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Will the memo field from the scheduled payment be printed on the check sent to the payee?

No, the memo field is for your personal use and is stored electronically at your financial institution with the record of your transaction. The account number that you entered when adding the payee to your Personal Payee List is printed on the check. This lets the payee know to which account the payment should be applied.  

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Can I stop a payment?

Yes, by calling Client Care at 888-688-7844 Stop payments on checks can also be done using online banking by selecting Stop Payment in the lefthand menu under “Services”  

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Can I get a copy of a cancelled check?

Yes, by calling Client Care at 888-688-7844  

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Can I post-date recurring payments?

Yes, but this must be done prior to the payment date.  

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Can I post-date a single payment?

Yes, just set the payment date for any date in the future.  

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Can I edit a payee’s addresses?

Yes, tap/click “Edit Payee” to the right of the payee’s name in Bill Pay.  

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Can I have multiple payments to the same payee on the same day?

Yes, you can make multiple payments to the same payee. You may receive a duplicate error message. If you would like to proceed with the payment, simply submit the payment again for processing. 

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Steps you can take to prevent fraud

• Sign up for online banking so you can monitor your account for suspicious activity; check your balance and recent activities often.
• Sign up for e-statements so there’s no physical trace of your account information.
• Sign-up for bank alerts; we will tell you if you exceed a purchase amount that you have set.
• Use bank ATMs instead of ATMs at convenience stores, gas stations, and other places.
• Destroy old debit cards; keeping your old card can put your information at risk.
• Beware of phishing scam emails and texts that trick you into giving up financial information through a link.
• Don’t perform financial transactions online when using your mobile device or laptop in a public place or over an unsecured network.
• Do not give your card information such as PIN or password to anyone.

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I lost my debit card, how can I report this as lost or stolen?

Visit a branch or call Client Care at 888-688-7844 to report the situation immediately You can also leverage Your Orrstown to report Fraud or LostStolen Cards 

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How do I install the Orrstown mobile app on my mobile device?

Mobile banking is currently available on Apple® iOS and Android™ devices. Search for “Orrstown Bank Mobile Banking” and install the app. Once installed on your mobile device select the Orrstown Bank icon to launch the application. Your login is the same as your current online banking Login ID and password. 

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Manage Card

What is Manage Card?

“Manage Cards” is a new feature that allows you to turn your Orrstown Debit card “on” or “off” as you desire. When the card is “on”, transactions are allowed as normal. When the card is “off”, no purchases or withdrawals are approved until you turn the card back “on”.

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What are the most common use cases?

The most common uses of this feature include:

• If you temporarily misplace your debit card – this feature allows you peace of mind while you search, locate, and eventually turn your card back “on”.
• If your card is actually lost or stolen, this feature allows you to set the card to “Lost/Stolen” and indicate to Orrstown that you require a new card to be mailed to your residence.
• If you want to keep your card “off” between purchases for extra security – this feature allows you to be in control of when and how your card can be used. This greatly reduces the possibility for fraud on your account.

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Steps you can take to Prevent Fraud

• Sign up for online banking so you can monitor your account for suspicious activity; check your balance and recent activities often.
• Sign up for e-statements so there’s no physical trace of your account information.
• Sign-up for bank alerts; we will tell you if you exceed a purchase amount that you have set.
• Use bank ATMs instead of ATMs at convenience stores, gas stations, and other places.
• Destroy old debit cards; keeping your old card can put your information at risk.
• Beware of phishing scam emails and texts that trick you into giving up financial information through a link.
• Don’t perform financial transactions online when using your mobile device or laptop in a public place or over an unsecured network
• Do not give your card information such as PIN or password to anyone.

How do I activate/enroll into Manage Card?

No Action or enrollment is required for you to use this feature. If you are a client with an active debit card, this feature is available without an action within your Mobile application or within Online Banking.

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Can I use this to activate a new debit card?

Yes, you can activate your card with the Orrstown Mobile app or by calling 866-633-5293. 

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What does the suspend function mean?

Suspend will temporarily disable your debit card (effectively turning your card “off”) and any new Point of Sale transactions after card suspension will be declined.

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How do I activate a suspended card?

Using the Orrstown mobile app you can activate your suspended card (turn the card back “on”).

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I lost my debit card, how can I report this as lost or stolen?

Using Online or Mobile Banking you can report your card as lost or stolen. If you do not leverage mobile or online banking – please use the normal channels (Branch or our Call Center) to report the situation immediately. You can also leverage Your Orrstown to report Fraud or Lost/Stolen Cards.

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How do I install the Orrstown mobile app on my mobile device?

Mobile banking is currently available on Apple® iOS and Android™ devices. Search for “Orrstown Bank Mobile Banking” and install the app. Once installed on your mobile device select the Orrstown Bank icon to launch the application. Your login is the same as your current online banking User ID and password.

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How do I set up the app to manage my debit card?

To manage your card through the app, try one or both of the following:

1. If you go into the account associated with your debit card, you should have a “Manage Cards” option in a list. (Transactions, Transfer, Deposit Check, Manage Cards, Documents, Settings)

2. You should also be able to add the Manage Cards widget on your dashboard. From your Dashboard, scroll to the bottom of the screen and select “Organize Dashboard”. Use the plus button in the upper right of the screen to select the widgets you want to include on your dashboard .

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If I believe my Card has been lost and stolen or my PIN compromised – should I report this to the Bank or is using the Online and Mobile Banking feature sufficient?

While the Online and Mobile features will notify us that you have lost your Card, we still recommend contacting us via telephone or branch at your convenience to review your account and ensure no further action is required.

In general, if you tell us within two (2) business days (via Online, Mobile, Branch or Call-Center) you can lose no more than $50 if someone used your card or PIN without your permission.

If you do not tell us within two (2) business days after you learn of the loss or theft of your Card or PIN, and we can prove we could have stopped someone from using your card or PIN without your permission if you had told us, you could lose as much as $500.

If you do not have online banking, please contact our Client Service Center at 888-688-7844, Monday through Saturday from 8am to 8pm and Sundays from 11am to 8pm ET

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If I have a scheduled payment setup to automatically charge my Orrstown debit card each month, will the authorization still work if I have my card turned “off”?

No, If you have your card turned “off” during the period when the Merchant attempts to process this monthly charge, (in most cases) this authorization will fail.

Most merchants accept a variety of alternative automatic payments that we can help setup if you prefer to keep your debit card turned “off”.

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Telephone Banking

What is Telephone Banking?

Telephone Banking is a free service that allows clients to interact with an automated voice response unit for common questions. Telephone Banking can give you automated balance information, facilitate funds transfers, and help you manage your debit card. This service is available 24x7, even when our branch network is closed.

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How much does Telephone Banking cost?

Telephone Banking is free for clients of Orrstown Bank.

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How do I enroll and use Telephone Banking?

All firsttime users may stop at any Orrstown Bank branch or call 888-688-7844 to enroll

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Bill Payment

How do I add a payee?

Click Options and then Add payee on the Bill Pay screen.

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Can I make payments on a holiday or weekend?

Payments can be made on holidays and weekends, but Holidays and weekends are designated as ineligible for payment processing and will affect the dates available to select when scheduling your payments.

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Can I see payments that will process more than 45 days from now?

Yes. You can view all your scheduled payments by clicking Payment Activity” on the Bill Pay screen.

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What is my transaction history?

Your transaction history helps you keep track of your payments with customized reports and providing a detailed timeline of each transaction that you have scheduled within bill pay.

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How long are records stored in my transaction history?

Your transaction history will allow you to report transactions for up to 18 months from the current date.

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What is an eBill?

eBills present due dates and amounts from your billing statement to alert you when it’s time to schedule payments.

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How do I set up an eBill?

Your payee must have a website available to view your bill online to be eligible for eBills. If your payee is eligible for eBills in bill pay you will need to provide the credentials to access the bill information for that payee.

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How does autopay work?

Autopay will schedule a payment for you when your new eBill arrives based on your preferences.

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Can I add another Pay From account?

A Pay From account can be added by accessing “My Account” and clicking the “Add Account” link located in the pay from account section.

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How do I edit Pay From account information?

A Pay From account can be edited by accessing “My Account”, clicking the “View Account” link and clicking “edit” next to the pay from account.

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Debit Cards

What is a contactless card?

A contactless card provides a faster and more convenient way to make payments at a point of sale by simply tapping your card against a contactless-enabled terminal. Contactless cards eliminate the need to insert or swipe your card or enter a PIN, making transactions faster and more convenient.

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How does a contactless card work?

A contactless card uses EMV and NFC technology to enable quick and secure payments. EMV, which stands for Europay, Mastercard, and Visa, is a global standard for chip-based payment cards. It adds an extra layer of security, making it harder for fraudsters to clone cards. NFC, or Near Field Communication, allows the card to communicate wirelessly with a contactless-enabled payment terminal. When a contactless card is tapped against a terminal, the necessary information is securely transmitted, completing the payment transaction.

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What is the difference between a contactless debit card and a regular debit card?

Contactless debit cards differ from regular debit cards in their transaction process. With contactless cards, you can simply tap the card on a payment terminal to complete a transaction, without the need for PIN entry. This provides a faster and more convenient payment experience compared to regular debit cards, which require card insertion or swiping and PIN entry. Security is another aspect where contactless debit cards excel. They use encryption technology to protect your card details during transactions. Additionally, some merchants have safeguards to prevent unauthorized use, such as occasional PIN verification.

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Are there any additional charges or fees associated with contactless payments?

No, there are no additional charges or fees specifically for contactless payments. The fees that you may encounter are tied to the type of checking account you have with our bank. However, having a debit card itself does not incur any extra fees.

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How long will it take for my new card to arrive?

We offer instant issue at all of our branch locations. If visiting a branch is not convenient, it generally, it takes approximately 7-10 business days for your new card to arrive. If you have not received your new card within this timeframe, we recommend contacting Client Care at 1-888-677-7869 or send them a secured message through online/mobile banking for further assistance.

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How do I use my contactless debit card for transactions?

Simply look for the contactless symbol on the payment terminal or card reader, typically represented as four curved lines. When ready to pay, hold your card close to the terminal, ensuring the front is facing it. Wait for the payment to be authorized, which usually takes a few seconds. You will hear a beep or see a green light on the terminal to confirm a successful transaction. Remember to keep your card secure. Regularly review your transaction history for accuracy and to detect any unauthorized activity.

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How do I know if a merchant accepts contactless payments?

Check for the universal symbol for contactless payments, often displayed on the merchant's door, checkout counters, or payment terminals. This symbol typically looks like a sideways Wi-Fi symbol or four curved lines. With the increasing popularity and adoption of contactless technology, more and more businesses are embracing this convenient payment method to provide customers with a seamless and secure transaction experience.

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Can I still use my debit card if it gets lost or stolen?

If your debit card is lost or stolen, you should immediately report it to Client Care at 1-888-677-7869. Once reported, we will then reissue you a new card within 7-10 business days, or you can stop by your Orrstown Bank branch where we can reissue a new card the same day.

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Can I use my debit card for online shopping?

Yes, you can. When making a purchase online, you will need to input your card details, including the card number, expiration date, and security code (CVV. Once the transaction is authorized, the payment will be deducted from your account.

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Can I use my debit card at ATMs?

Yes, you can. Please note, when using a card at any ATM, you will also need to enter your PIN. This serves as an extra security measure for verification purposes.

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Can I use my debit card for recurring payments, such as subscriptions or memberships?

Yes, you can use your debit card for recurring payments such as subscriptions or memberships. By providing the necessary card details to the subscription or membership provider, you can authorize them to charge your card on a recurring basis.

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Can I use my debit card while travelling abroad?

Yes, you can. Orrstown Bank’s debit cards are widely accepted at merchant terminals worldwide. However, it's always important to inform Orrstown Bank of your travel plans to prevent any potential issues or card blocks while abroad. Please visit your local branch or contact Client Care at 1-888-677-7869. You can also send them a secured message through online banking or the mobile app if you plan on using your Orrstown debit card abroad.

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Can I use my contactless debit card for contactless payments on smartwatches or other wearable devices?

Yes, you can use your contactless debit card for contactless payments on smartwatches or other wearable devices. As long as your smartwatch or wearable device is enabled with contactless payment technology and supports the same payment network as your debit card, in this case Mastercard, you can simply add your card to your device's mobile wallet or payment app and make contactless payments by tapping your device at compatible payment terminals.

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Are there any restrictions on where I can use my debit card?

There may be certain establishments or locations where the contactless payment method is not available. For example, some small businesses or local shops may not have contactless payment terminals. Additionally, some countries or regions may have limited acceptance of contactless payments. Simply look for the universal symbol for contactless payments displayed at checkout counters or the payment terminal to determine if the merchant accepts contactless payments. If the merchant does not accept contactless transactions, your card can be used by simply inserting the card into the machine and following the prompts.

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Can I dispute a transaction made with a debit card?

In case of any discrepancies or issues with a transaction, we encourage you to contact the merchant or Client Care at 1-888-677-7869, send them a secured message online/mobile banking or visit your nearest bank branch. Our dedicated team will assist you. Should you deem this transaction to be fraudulent or unauthorized, you can dispute the transaction within online banking, by calling Client Care or by visiting a branch location.

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How do I check my debit card transaction history?

To check your debit card transactions, simply log in to your online banking account or mobile banking app. You can also access our 24-hour automated Telephone Banking service at 1-800-588-3092 and select option 2 for transaction history. Should you require any further assistance, please do not hesitate to reach out to Client Care at 1-888-677-7869, send us a secured message online/mobile banking, or visit your nearest bank branch.

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What should I do if my debit card is not working?

If your debit card is not working, here's what you can do:

1. Make sure your card is activated. If it's a new card, activate it before use.
2. Clean your card with a dry cloth to remove any dirt or debris that may be affecting its performance. Avoid using liquids or abrasive materials.
3. Confirm that the payment terminal you're using supports contactless payments. In case it doesn't, resort to inserting or swiping the card.
4. When making a contactless payment, position your card close to the payment terminal, within 1-2 inches. Keep it away from other contactless cards to prevent any interference.

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How do I update my debit card information if my name or address changes?

To update your debit card information for a name or address change, contact Client Care at 1-888-677-7869 or visit a branch for assistance.

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What should I do if my debit card gets damaged?

You can reach out to Orrstown Bank Client Care at 1-888-677-7869, send us a secured message online/mobile banking, or visit an Orrstown Bank branch nearest you and we will order a replacement contactless debit card.

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Are there security features for debit cards?

Yes, Orrstown cards come with additional security measures including:

1. Tokenization: Unique tokens are used instead of transmitting card details, making it difficult for fraudsters to misuse your information.
2. EMV Chip Technology: Your card data is securely encrypted during contactless transactions, preventing unauthorized access.
3. Fraud Monitoring: Orrstown’s advanced systems track suspicious activity. Orrstown will notify you to verify transactions if we detect suspicious activity.
4. Transaction History Monitoring: Regularly checking your transaction history helps you identify and report any unauthorized activity promptly. 

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How do I protect my debit card from being accidentally scanned or used?

Follow these steps to help safeguard your debit card from accidental scanning or unauthorized use:

1. Keep your card secure in a wallet or cardholder.
2. Use a card sleeve or RFID-blocking wallet.
3. Utilize our debit card alerts and protections features online or through the mobile app.
4. Tap or wave your card near the payment zone only.
5. Regularly monitor your account for any suspicious activity.
6. Report lost or stolen cards immediately.
7. Beware of phishing attempts and never share card details.
8. Secure your devices with passwords or biometric authentication. 

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How can I protect myself from card skimming or fraudulent activities with a debit card?

Being cautious and proactive can help protect your debit card from skimming and fraud. Here are some things we recommend:

• Keep your card secure. Never share your card details.
• Stay informed by reviewing bank notifications about suspicious activity.
• Regularly check your statements to identify any unauthorized charges.
• Look for trusted merchants and contactless symbols when making payments.
• When using your Orrstown debit card, keep it close and prevent others from seeing or copying your details.
• If fraud is suspected or unauthorized transactions occur, notify Client Care immediately at 1-888-677-7869, send us a secured message in online/mobile banking or visit an Orrstown Bank branch nearest you. 

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What is EMV?

EMV, which stands for Europay, Mastercard, and Visa, is a global standard for chip-based payment transactions. It is a technology that replaces traditional magnetic stripe cards with smart cards, also known as chip cards or EMV cards. EMV cards are embedded with a small computer chip that securely stores and processes payment information. This technology has several advantages for cardholders. Firstly, it provides enhanced security, making it more difficult for fraudsters to clone or skim card data. Secondly, EMV cards are more difficult to counterfeit, reducing the risk of fraudulent transactions. Additionally, cardholders benefit from increased convenience as EMV cards can be used globally, providing greater acceptance at card readers around the world. Overall, the adoption of EMV technology has significantly improved the security and usability of payment cards, ensuring a safer and more convenient experience for cardholders.

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Digital Payments

How do I add my debit card to a digital wallet or mobile payment app?

Follow these simple steps to add your debit card to a digital wallet or mobile payment app:

1. Locate and open the digital wallet app on your smartphone.
2. Look for the option to add a new card within the digital wallet app.
3. Choose the option to add a debit card from the available card types. Ensure you select the correct card type as there might be other options like credit cards or loyalty cards.
4. Align your debit card within the designated frame on your phone's screen. The app will utilize the camera to capture necessary card details automatically. Alternatively, you may choose the option to enter your card details manually.
5. Carefully review the information captured by the app or enter the details manually if necessary. Ensure the card number and expiration date are accurate. Enter the CVV/CVC number.
6. A common failure reason for adding a card is due to address discrepancies. Please be sure your address for Apple/Google matches the address we have on file.

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What do I need to use Apple Pay?

In stores, you can use Apple Pay on your iPhone or Apple Watch. Within apps, you can use Apple Pay on your iPhone, iPad, and Apple Watch. Within websites in Safari, you can use Apple Pay on your iPhone, iPad, and Mac. To use Apple Pay with Safari on a Mac model without built-in Touch ID, go to Settings > Wallet & Apple Pay and turn on Allow Payments on Mac.

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How do I use Apple Pay?

You can use Apple Pay in stores, within apps, and on websites in Safari. When paying in stores with Apple Pay in some countries and regions, if your transaction exceeds a certain amount, you might need to enter your PIN. In some cases, you might need to sign a receipt or use a different payment method.

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How do I pay using Apple Pay?

• In-Store Purchase: To make an in-store purchase with your iPhone® just hold your device near the contactless reader with your finger while holding down Touch ID™. A subtle vibration and beep will confirm the transaction is complete. To make an in-store purchase with your Apple Watch, double-click the side button and hold the face of your device near the contactless reader. A gentle pulse and tone confirm that the transaction is complete.
• In-App Purchase: To make a purchase in-app with your iPhone®, select Apple Pay as the payment option in the app and place your finger on the Touch ID

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How secure is Apple Pay?

Apple Pay is safer than using a traditional credit or debit card. Every transaction on your iPhone, iPad, or Mac requires you to authenticate with Touch ID or your passcode. Your Apple Watch is protected by the passcode that only you know, and your passcode is required every time you put on your Apple Watch. Your card number and identity aren’t shared with the merchant, and your actual card numbers aren’t stored on your device or on Apple servers.
When you pay in stores, neither Apple nor your device sends your actual credit or debit card numbers to merchants. When you pay within apps and websites in Safari, the merchant will only receive information like name, email address, billing and shipping addresses that you authorize to share to fulfill your order. Apple Pay retains anonymous transaction information such as approximate purchase amount. This information can’t be tied back to you and never includes what you're buying. Apps that use Apple Pay must have a privacy policy that you can view, which governs the use of your data.

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What if my iPhone, iPad, Apple Watch, or Mac is lost or stolen?

With Apple Pay, you authorize each purchase with Touch ID or your passcode. And every time you put on your Apple Watch, you need to enter your passcode to access it. These features help prevent other people from using Apple Pay on your iPhone, iPad, Apple Watch, or Mac.
You can go to icloud.com/find or use the Find My iPhone app to suspend or permanently remove the ability to pay from that device with Apple Pay. Your cards will be suspended or removed from Apple Pay even if your device is offline and not connected to a cellular or Wi-Fi network. You can also call Orrstown Bank support to suspend or remove your cards from Apple Pay.

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How do I add my Orrstown Bank Debit Card to Google Pay™?

• You can add one or multiple cards to Google Pay.
• To add a card with your Android phone:
• Open the Google Pay app. If you have multiple Google Accounts in Google Pay: At the top left of the app, touch your name, then choose the account you want to add a card to. • At the bottom right, tap +.
• Tap Add a credit or debit card.
• Use the camera to capture your card info or enter it yourself.
• If you’re asked to verify your card, choose a verification method from the list.
• Note: After you add a card, you might see a small temporary charge on your account. It won’t affect your balance and will disappear soon after.

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Where can you use Google Pay?

You can pay with your Android compatible phone wherever you see one of these symbols.

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How do I add my Orrstown Bank Debit Card to Samsung Pay®?

• Navigate to and touch Apps > Samsung Pay.
• Navigate to and touch ADD > Add a credit card or debit card.
• Align your payment card inside the frame. Samsung Pay will automatically detect the card number and expiration date.
• Enter any remaining required information. Then, touch NEXT.
• Review the Terms of Service. Then, touch AGREE TO ALL.
• To authenticate your identity, touch the desired verification method.
• Enter your signature. Then, touch SAVE.
• To complete the process, touch DONE.

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How do I get Samsung Pay?

Samsung Pay is automatically installed through a software update for eligible devices. Please visit the Samsung Pay site for a full list of compatible devices.

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How do I pay using Samsung Pay?

• Once your eligible Orrstown Card is registered to Samsung Pay, you may activate the Simple Pay feature of Samsung Pay by swiping your screen from the bottom, just above the Home key, towards the top of the screen.
• The most recently added or used card is displayed. Swipe left or right to scroll through your registered payment cards.
• When you have the desired card selected, place your finger on the Home key to verify your fingerprint or touch ENTER PIN to enter your Samsung Pay PIN.
• Samsung Pay will indicate that you are ready to make a payment.

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What if my Samsung device is lost or stolen?

If your device is lost or stolen, you can use Samsung’s Find My Mobile service to try to find it. We recommend remotely disabling the cards from Samsung Pay.We also recommend notifying your mobile carrier and calling the Orrstown Bank number on the back of your card promptly. Mention that you added your card to Samsung Pay so we can disable your card for use with Samsung Pay. If you locate your device, you will need to add your card back to Samsung Pay before making any Samsung Pay purchases.

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Digital Payments additional FAQs

Apple Pay
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(Opens in a new Window) (Opens in a new Window) (Opens in a new Window) Samsung Pay
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Mobile App

How do you sort accounts on the dashboard?

The default is to list accounts alphabetically. So you could modify the account alias in NetTeller if you want a specific order for all accounts. If you just care that one particular account is listed first, you can go into that account, choose Settings, then Prioritize in Accounts. If multiple accounts have “Prioritize in Accounts” selected, those will then sort alphabetically.

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Canadian Checks

Does Orrstown Bank accept Canadian checks for deposit?

Yes, Orrstown Bank can accept checks drawn on Canadian banks. However, please note the following:

Are there any restrictions on the types of Canadian checks accepted?
Yes. Orrstown Bank can only accept Canadian checks that are:

What should I do if I receive a Canadian check?
Bring the check to your nearest Orrstown Bank branch. A representative will assist you with the deposit and provide details on expected processing time and any applicable fees.

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