Report Fraud & Get Help
Let us tell you how we do this:
Orrstown has a team of fraud analysts that work around the clock, 24 hours a day, monitoring your purchase activity. We also score each transaction to see the potential for fraud and will contact you if we believe your spending pattern is abnormal. We call this feature Fraud Watch Plus.
Lost Your Debit Card?
If you need to report a lost, stolen, or compromised Debit Card we ask that you do ALL of the following.
- First, use our Mobile or Online Systems (Manage Card) to disable your Debit Card.
- If you don't have access to these Online systems, call the 24x7 Hotline at 1-800-264-5578 and explain your situation.
- Contact us the next business day to ensure we haven’t seen any suspicious activity. During this call we will also ensure your new card is on its way. 1-888-677-7869.
Lost Your Orrstown Credit Card?
For Orrstown Bank Visa Credit Cards, please call:
- 1-800-558-3424 for personal cards.
- 1-800-552-8855 for business cards.
If you're worried your account is compromised?
Please contact us immediately. We have a team that specializes in helping customers protect their accounts and identities, the sooner we know the sooner we can begin to help you. We prefer you contact us by telephone, but if you prefer electronically – please utilize the Fraud Reporting feature under the “Your Orrstown” section of our website.
How Orrstown Protects Your Information
- You will establish a unique user name and password and enter it each time you log on
- Orrstown Bank recommends you establish a complex password containing numbers and characters
- You will establish challenge and response questions that you will have to answer when the system sees changes in patterns of online use, such as a new Internet service provider or a new bill payment payee
- Additional security features are available for our commercial banking customers
How to Protect Yourself
Review your account activity regularly. The sooner you discover and report fraudulent activity, the faster we can help you limit further damage. This includes ordering your free annual credit report to keep track of your credit activity.
Know Your Device
Whether it’s your home computer or mobile device, take time to understand and use the security features available. In particular:
- Keep current with all patches and updates
- Install anti-malware and keep it up to date
- Employ strong passwords or PINs on all devices
- Change your passwords regularly
- If your mobile device is lost or stolen, report it to us immediately
Fraudsters will use all kinds of tricks to get you to divulge your personal and financial data—spoofed emails and websites designed to look authentic, even phone calls and text messages. Orrstown will never ask you for personal information in a call or email that you did not initiate. If a call or text seems questionable, report it to Orrstown.
- Never provide your confidential information, such as Social Security Number, user name and password, date of birth, account numbers or PIN numbers to someone unless you have initiated the contact
- Links in emails, tweets, social networking postings and text messages are often ways cybercriminals disperse their malware. If it looks suspicious, even if you know the sender, it’s best to delete it or call the sender to validate the message
- Be wary of any communication that requires you to act immediately or asks for personal information. Remember, Orrstown Bank will never:
- Sign up for e-statements to reduce the amount of mail and paper with your personal information printed on it
- Shred paper documents that contain sensitive personal information
- Be mindful when using online social networking. Information about you gathered from social media is often pieced together to commit identity theft