Report Fraud & Get Help
Here's How We Protect You
Orrstown's team of fraud analysts work around the clock to monitor purchase activity. We score each transaction to see the potential for fraud and we'll contact you if we find something that doesn't look right. We call this feature Fraud Protection.
Here is how our Fraud System Works:
If we spot unusual spending activity on your Debit Card we will make several attempts to contact you to confirm this activity. Our systems will utilize Email, SMS text messaging, and telephone calls to attempt contact. We ask that you respond to these messages, letting us know if the spending activity is legitimate.
If you feel your card is involved in fraudulent activity or if you have any questions or concerns, please call our fraud protection provider at 1-800-417-4592. Representatives are available 24 hours a day, 7 days a week to assist you. Please note that our fraud protection services are provided by a third-party source called Fraud Watch. They may ask you a series of questions to verify your identity and that you are a customer of Orrstown Bank.
Lost Your Debit Card?
If you need to report a lost, stolen, or compromised Debit Card we ask that you do ALL of the following.
- Use our Mobile or Online Systems (Manage Card) to disable your Debit Card.
If you don't have access to these Online systems, call the 24x7 Hotline at 1-866-546-8273 and explain your situation.
- Contact us the next business day to ensure we haven’t seen any suspicious activity. During this call we will also ensure your new card is on its way. 1-888-677-7869.
Lost Your Orrstown Credit Card?
For Orrstown Bank Visa® Credit Cards, please call:
- 1-800-558-3424 for personal cards.
- 1-800-552-8855 for business cards.
Worried your account is compromised?
Please contact us immediately at 1-888-677-7869 . We have a team that helps customers protect their accounts and identities. The sooner we know the sooner we can begin to help you. Telephone is the quickest way to report suspicious activity, but you can also use the Fraud Reporting feature under the “ Your Orrstown ” section of our website.
How Orrstown Protects Your Information
- All information entered and displayed on the Orrstown Online Banking site is protected by a strong encryption through Transport Layer Security (TLS)
- You will establish a unique user name and password and enter it each time you log on
Orrstown Bank recommends you establish a complex password containing numbers and characters
- Your personal challenge and response questions will be prompted by the system if it sees pattern changes of online use, such as new internet service provider or a new bill payment payee.
How to Protect Yourself
Review your account activity regularly. The sooner you discover and report fraudulent activity, the faster we can help you limit further damage.
We recommend you order your free annual credit report to keep track of your credit activity.
Know Your Device
Whether it’s your home computer or mobile device, take time to understand and use the security features available. In particular:
- Keep current with all patches and updates
- Install anti-malware and keep it up to date
- Employ strong passwords or PINs on all devices
- Change your passwords regularly
- If your mobile device is lost or stolen, report it to us immediately
Fraudsters will use all kinds of tricks to get you to divulge your personal and financial data — spoofed emails and websites designed to look authentic, even phone calls and text messages. Orrstown will never ask you for personal information in a call or email that you did not initiate. If a call or text seems questionable, report it to us at 1-888-677-7869 .
- Never provide your confidential information, such as Social Security Number, user name and password, date of birth, account numbers or PIN numbers to someone unless you have initiated the contact
- Links in emails, tweets, social networking postings and text messages are often ways cybercriminals disperse their malware. If it looks suspicious, even if you know the sender, it’s best to delete it or call the sender to validate the message
- Be wary of any communication that requires you to act immediately or asks for personal information. Remember, Orrstown Bank will never:
- Sign up for e-statements to reduce the amount of mail and paper with your personal information printed on it
- Shred paper documents that contain sensitive personal information
- Be mindful when using online social networking. Information about you gathered from social media is often pieced together to commit identity theft
Recent Email Phishing Incident Information
We sincerely apologize for any inconvenience that this incident may have caused.
It is important to note that this incident did not impact all Orrstown customers, so if you do not receive a letter from us, then you are not affected.